Business app

Helpdesk

Customer support without per-agent pricing: a public intake form (no sign-in, honeypot anti-spam) creates tickets, automations confirm receipt and announce resolutions, and the team triages on a kanban.

Use this template Deploy on Scalingo View source

The configuration

This is the whole app. Copy it, change it, make it yours.

name: helpdesk
description: >-
  Customer support helpdesk — a public intake form feeds a
  triage kanban, with automations confirming receipt and
  announcing resolutions.

# Standalone public form — mounted at /support, no sign-in.
forms:
  - $ref: ./config/forms/submit-ticket.yaml

automations:
  - $ref: ./config/automations/confirm-new-ticket.yaml
  - $ref: ./config/automations/notify-requester-on-resolved.yaml

Run it

Install Sovrium, then start the app from its config.

curl -fsSL https://sovrium.com/install | sh
sovrium init my-helpdesk --template helpdesk

Build your own

Start from a template or an empty file. One config, and Sovrium runs the whole app.

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